Field Service Project Sup/Data Entry- Temp
Company: Clean Harbors
Location: Jacksonville
Posted on: November 1, 2024
Job Description:
- Review projects every day to confirm all regulatory reporting
requirements have been completed.
- Work closely with Project Managers to assist them with various
tasks such as obtaining final documents from contractors, call
regulators to provide updates when needed and review projects for
closure.
- Compile final documentation and organize in a neat fashion
summarizing for the client, all work completed on the project. (See
separate Closure SOP)
- Prepare final billing sheet for review and upon approval,
submit final invoice to client. (See separate Invoicing SOP)
- Assist the call center as back up to high call volume times.
- Timely answers a multi-line telephone system for emergency and
non-emergency calls from clients.
- Screen and transfer calls in a high-volume phone
environment.
- Answer phones and handles all intake inquiries for incidentals
and incidentals with reporting.
- Complete phone screenings and assists clients in obtaining
needed paperwork.
- On specific accounts, obtains authorization from Operations
Manager, Project Manager, Environmental specialist, or Program
Manager to verify if a spill can be cleaned by terminal once SDS is
obtained.
- Accurately log information from client interactions into ALERT
system.
- Including use of correct grammar and spelling, accurate
selection of all appropriate categories, and addition of any notes
or comments pertinent to the contact and/or contact record.
- Providing and maintaining excellent customer service and
satisfaction.
- Ensure that all SOP's and client special instruction are
performed and are compliant.
- Efficiently identify and escalate any calls or emails regarding
emergency spill and/or remedial activities needing completion
communications to appropriate Project Manager.
- Conduct telephonic regulatory reporting in states/provinces
across US/Canada to ensure regulatory compliance on behalf of
client.
- Submit written, telephonic, and online reports to regulatory
agencies (initial and interim reports).
- Communicate effectively to contractors, client, regulatory
officials, etc., through both written and verbal
communication.
- Return all internal and external calls, emails, and facsimiles
in a timely manner to ensure that customers' concerns are
understood, addressed and resolved in an efficient and complete
manner as quickly as possible.
- Perform other job-related duties as required.
- Effectively log time "Billable Hours" to specific project to
cover cost of service provided
Project Specialist - Finance Functions:
Prepare final billing sheet for review and upon approval, submit
final invoice to client. (See separate Invoicing SOP)
- Contractor Invoice receipt and upload -
- Contractor invoice retrieved from invoice@ertsonline.com
- Invoice broken down into appropriate files.
- Uploaded into Alert for PM review
- Contractor Statements are reviewed Monthly to assure timely
payment to contractors.
- Manual Upload to Client external payables systems
- Some clients have external systems that invoices need uploaded
into.
- Invoice is completed then uploaded per clients AP system
protocols.
- Report and document Alerts ready to close
- Run reports to verify AR Systems and Alert system invoicing are
completed and updated appropriately.
- Client payable summaries
- Month to date billing summaries is reviewed, updated with
current status, returned to client
Qualifications
- The ability to pass a background check is required.
- Experience in a clerical, administrative, operations support
role, or call center is required.
- Capable of remaining calm and confident during stressful
situations.
- Ability to adapt to a changing environment.
- They must be able to effectively communicate with others
including clients, employees, and outside professionals.
- Able to orchestrate large volumes of data while meeting
critical deadlines.
- The individual must be mature and self-motivated.
- They must exemplify professionalism in personal appearance and
demeanor.
POSITION REQUIREMENTS:
To perform this job successfully, an individual must be able to
accomplish (at a minimum) the position's skill areas. Listed below
are the representative areas of knowledge, experience, and
abilities necessary to meet the position's essential requirements.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the Intake Specialist function.
- Experience: 2 to 3 years in the following: customer service,
call center, dispatch, or similar role.
- Data entry, excellent written and verbal communication.
- 35-40+ WPM
- A 4-year degree in a related field: Environmental Science,
Chemistry, Waste Management, Health, Safety, Emergency Management,
(or similar major) or Direct hazardous material response experience
is required.
- High School diploma or GED.
- The candidate MUST possess strong time management skills,
attention to detail, organizational skills, & ability to manage
multiple projects.
- Must be eligible to work in the US.
- Experience with RCRA, OSHA and DOT Regulations.
- Must be a team player and work to accomplish common goals in
the department.
Skills/Knowledge:
- Must be computer literate, well versed in standard Microsoft
Office programs, as well as software used by ERTS.
- The candidate MUST possess strong time management skills,
attention to detail, organizational skills, & ability to manage
multiple projects.
Physical Requirements:
Physical: The physical demands following are representative of
those that must be met by the employee to perform the essential
functions of the job.
- Body Positions: Sitting, standing, walking about and while
talking and listening.
- Body Movements: The position requires arm and hand dexterity;
must be able to move one's head, neck and back.
- Body Senses: Must have adequate vision, color perception and
hearing, with or without correction.
- Strength: Must be able to lift and move equipment and materials
that may weigh up to 20 pounds by oneself.
Mental, Job-Related Position Requirements:
- Must be able to read, write and communicate effectively.
- Must possess good interpersonal skills.
Job Related Working Conditions:
- The position is based in a climate-controlled office space or
home office
- Noise level is quiet to moderate, typical of standard office
environments.
Work Hours:
- This position is expected, at a minimum, a 40-hour work week.
Additional hours will be required from time to time, depending on
the status of the business.
- As a Project Specialist, the expectation is that an emphasis be
placed on productive use of time. This means minimizing time away
from the workstation for smoking breaks, visiting with co-workers
on a personal basis, and/or personal use of the telephones and
internet.
Job Related Working Requirements:
- Must have a reliable method of transportation to and from
work.
- Must have valid driving license.
*HEP
Keywords: Clean Harbors, Port Orange , Field Service Project Sup/Data Entry- Temp, Administration, Clerical , Jacksonville, Florida
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