Collector/Adjustor
Company: Seacoast National Bank
Location: Gainesville
Posted on: October 19, 2024
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Job Description:
DescriptionOffice Location: This position can be located in
Tampa, St. Petersburg, Sarasota, Stuart, West Palm Beach or Boca
Raton.
Hybrid work arrangement (3 days in the office/2 days remote).
JOB SUMMARY:
The Adjuster position is responsible for collecting and servicing
defaulted consumer loans from initial delinquency up to
charge-off/recovery. While undertaking these activities, the
Adjuster is required to adhere to Bank policies and procedures as
well as all applicable regulations such as, but not limited to, the
Fair Debt Collection Practices Act. The loan types the Adjuster
primarily services include installment, revolving, auto, boat, and
residential mortgage loans. Adjusters are expected to deliver a
high level of customer service and demonstrate excellent
communication skills. Therefore, an Adjuster must clearly and
effectively communicate with customers through telephone contact as
well as through electronic and written correspondence. The Adjuster
is expected to mitigate delinquency rates on their assigned
accounts using effective and professional collection and customer
service techniques. In addition, an Adjuster must promptly
investigate, resolve, and/or escalate customer concerns. An
Adjuster must try to identify reasons for customer delinquency and
demonstrate effective negotiation skills to collect payments,
establish promise to pays, and make referrals for hardship
assistance, when applicable. The Adjuster must meet or exceed
performance standards as set by the Collections Department Manager.
Scope of work may include servicing of current accounts, skip
tracing, servicing other loan types, and working on special
projects from time to time, as required by department Manager. The
Adjuster will be required to attend various training and continuing
education courses.
MINIMUM QUALIFICATIONS:
ESSENTIAL JOB FUNCTIONS:
The Statements above are intended to describe the general nature
and level of work being performed by people assigned to this
position. They are not intended to be an exhaustive list of
responsibilities, duties, and skills. Because these statements are
general, the job description is used for a variety of purposes
including job evaluations; performance reviews; recruitment; etc.
All Associates are required to adhere to the highest legal and
ethical standards applicable to our industry. It is the policy of
Seacoast Bank that all Associates will be familiar and compliant
with all regulatory, legal, ethical and Bank risk mitigation
requirements pertaining to both our industry and their individual
roles. This includes the on time, successful completion of annual
required training post-hire and effective execution of role
responsibilities.
#LI-PF1
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Seacoast National Bank, Port Orange , Collector/Adjustor, Other , Gainesville, Florida
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